Shipping

Products are shipped and delivered within 3 business days of the order date. In rare circumstances when the item goes out of stock or cannot be delivered, Trendzmandu will contact you immediately.

Delivery is free of cost all over Nepal.

What happens when an order is placed?

Once you order a product, Trendzmandu will contact you as soon as possible to confirm the order. Depending on the day you ordered, this can take up to 24 hours. For example, if you place an order on a Friday night or Saturday, we may not contact you immediately due to the holiday on Saturday.

If you are in Kathmandu Valley, you can rest assured that the product will be delivered to you within the next 24 hours of the phone confirmation. If you are outside Kathmandu Valley, the delivery time-frame will depend on the payment method you choose.

  • Advance Bank Account Deposit/Online Payment Methods get a priority handling and are sent through priority courier and will be available in all places throughout Nepal within the next 2 days.
  • Cash on Delivery orders can be expected to be slightly delayed as they are sent through courier services that accept payments on delivery. COD service is in limited availability, so we cannot guarantee it at all times. We understand that this is a hassle for our valued customers who are not comfortable with paying via online payment methods or bank deposit. Please read more about the COD service, or directly contact us if you would like to talk.

Returns

All items sold by Trendzmandu.com are tested right before the product is sent for delivery. In a highly unlikely event that you are not satisfied with the product condition, the product can be exchanged within 7 days of the delivery. Please refer to our refund policy, in addition to the following:

  • Returns are only accepted if the product is in the exact same condition at the time it was delivered. Refunds are only made partially if the item is not in condition.
  • Trendzmandu will fully refund if the item arrives dead-on-arrival. However, the customer needs to contact us within the first 24 hours in such cases.