Problem with your order? Return it!
Trendzmandu is one of few online stores in Nepal with easy returns. You have full 7 days to notify us that you would like a refund or exchange.
You will be able to return the product and get an exchange for the following cases:
- If a wrong product is delivered
- If the product does not fit your size
- If the product had a defect when it was delivered
The fine prints of our returns and exchanges policy:
- Our policy lasts for 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
- To be eligible for a return, you must contact us within 7 days.
- The item(s) should be delivered to us within 7 days (for Kathmandu Valley), and 30 days (for outside Kathmandu Valley).
- The item must be in the same condition that you received it. It must also be in its original packaging.
- To complete your return, we require a receipt or proof of purchase. No returns are entertained if the product is not accompanied with its original invoice.
- Please do not send your purchase back to the manufacturer.
- Dead-On-Arrival Items: Please check the item upon the time of delivery and notify the delivery person if there is any defect. No returns are entertained if failed to inform us within 24 hours of delivery.
There are certain situations where only partial refunds are granted: (if applicable)
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error
How to Return
To return/exchange, mail the product via a courier service or visit our office at:
Chabahil – 7
Kathmandu 44602 Nepal
Please give us a call for directions.
From Inside Kathmandu Valley
Please note that the product should reach us within 7 days. Rs. 100/- will be levied as convenience charges if you want us to pick your return order.
From outside Kathmandu Valley
To return your product, you should mail your product to our office address via a courier service. Please contact us for assistance regarding courier services.